Privacy Policy

Sjostrom Renovation (“we,” “us,” or “our”) operates the website www.sjoreno.com and communicates with customers via SMS/text messaging. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect
We may collect the following types of information:

Contact Information: Name, phone number, email address, and mailing or project address when you contact us, request an estimate, or schedule a job.

Project Information: Details about your renovation or repair project that you provide to us.

SMS/Text Messaging: When you opt in to receive text messages from us, we collect your mobile phone number and the content of messages exchanged.

Website Usage: Basic analytics data such as pages visited and browser type, collected through standard web tools.

2. How We Use Your Information
We use the information we collect to:

– Respond to inquiries and provide estimates

– Schedule and manage renovation or repair jobs

– Send appointment reminders, job updates, and follow-up communications via SMS or email

– Process payments and maintain billing records

– Improve our services and customer experience

3. SMS Text Messaging
By providing your mobile phone number and opting in, you consent to receive text messages from Sjostrom Renovation regarding your project, appointments, estimates, and related communications. Message frequency varies. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. To request help, reply HELP. Opting out will not affect your ability to receive service from us.

We do not share your phone number or SMS consent with third parties for their own marketing purposes.

4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

– With trusted service providers (e.g., scheduling software, payment processors) who assist in operating our business, bound by confidentiality obligations

– When required by law or to protect the rights and safety of our business or customers

5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention
We retain your information for as long as necessary to provide services to you and to comply with our legal obligations. You may request deletion of your information at any time by contacting us.

7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the information below.

8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us
If you have questions about this Privacy Policy, please contact us:

Sjostrom Renovation
Website: www.sjoreno.com
Email: admin@thegoodhandyman.com
Phone: (708)-833-3830

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.